FAQ
FREQUENTLY ASKED QUESTIONS
ORDERS & DELIVERY
How long does delivery take?
Our estimated delivery time is 7–15 calendar days unless a different estimate is shown on the product page or at checkout.
Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, customs processing, high order volumes, incomplete addresses, or other circumstances outside our reasonable control may affect delivery.
Do you deliver within Canada?
Yes. Soleverie delivers to customers within Canada. If a specific destination cannot be served, we will notify you before accepting or fulfilling the order.
Is standard shipping free?
Yes. Standard shipping within Canada is free unless a different charge is clearly disclosed before you place the order.
Will I receive tracking information?
When tracking is available, we will send it after your order has shipped. Carrier tracking may take some time to update.
Why did only part of my order arrive?
Some orders are shipped in separate packages. Items may arrive on different days, but you will not be charged additional shipping merely because an order is split.
Tracking says delivered, but I cannot find the package. What should I do?
Please check the delivery location, household members, neighbours, delivery photographs, and carrier notices. If the package is still missing, contact soleverie@outlook.com with your order number.
SIZING & FIT
Which sizes does Soleverie use?
Available sizes and any conversion guidance are shown on each product page. Fit may vary by style, so please review the product-specific information before ordering.
Can I exchange shoes for another size?
If the replacement size is available, we can help with a size exchange within our 30-day return period. In some cases, returning the original pair for a refund and placing a new order may be faster.
Contact soleverie@outlook.com before sending anything back.
RETURNS & REFUNDS
What is your return policy?
Eligible items may be returned within 30 days after delivery. Items must generally be unworn, undamaged, clean, complete, and returned in their original packaging where reasonably possible.
This voluntary policy does not limit any non-waivable rights or remedies available under applicable Canadian federal, provincial, or territorial law.
How do I start a return?
Email soleverie@outlook.com with your name, order number, and the item you wish to return. We will provide the applicable instructions and return destination.
Who pays return shipping?
For a change-of-mind return, you are generally responsible for the direct return shipping cost unless we agree otherwise. For a confirmed defective, damaged, or incorrect item, Soleverie covers the reasonable return shipping required to provide the applicable remedy.
Do you charge a restocking fee?
No. Soleverie does not charge a restocking or return-processing fee.
When will I receive my refund?
After the returned item is received and inspected, an approved refund is issued to the original payment method. Your financial institution may need additional time to display the refund.
ORDER PROBLEMS
What if an item arrives damaged, defective, or incorrect?
Contact soleverie@outlook.com promptly with your order number, a description of the issue, and clear photographs where possible. Photographs help us assess the issue but do not limit rights that cannot lawfully be restricted.
Can I change or cancel an order?
Contact us as soon as possible. We may be able to change or cancel an order that has not entered processing, but changes cannot be guaranteed after processing or shipment begins.
PRODUCTS & PAYMENT
What types of products does Soleverie sell?
Our collection focuses on women’s footwear, including sandals, boots, sneakers, heels, flats, and loafers. Selected styles may also be suitable as unisex footwear.
Which currency is used?
Prices are displayed in Canadian dollars (CAD) unless clearly stated otherwise.
Which payment methods are accepted?
Available payment methods are displayed at checkout and may vary by device, location, and checkout configuration.
CONTACT
Email: soleverie@outlook.com
Soleverie is operated by NorthBridge Global LLC, 30 North Gould Street, Ste R, Sheridan, WY 82801, United States of America.