Shipping and delivery

SHIPPING & DELIVERY

Last updated: September 25, 2026

Soleverie delivers to customers within Canada.

  1. DELIVERY AREA AND SHIPPING COSTS

We currently deliver to addresses within Canada. Standard shipping within Canada is free unless a different charge is clearly displayed before you place the order.

  1. ESTIMATED DELIVERY TIME

Our estimated standard delivery time is 7–15 calendar days unless another estimate is shown on the product page or at checkout.

Delivery may be affected by carrier delays, customs processing, severe weather, holidays, high order volumes, incomplete address information, remote-destination service limits, or other circumstances outside our reasonable control.

If we learn of a significant delay, we will make reasonable efforts to inform you and provide an appropriate solution. Mandatory rights concerning delayed or undelivered goods remain unaffected.

  1. ORDER CONFIRMATION

After placing an order, you will receive an acknowledgment at the email address entered during checkout. Please review the order and delivery details and contact us promptly if anything is incorrect.

  1. TRACKING

When tracking is available, we will send it after shipment. Tracking may take time to become active in the carrier’s system.

  1. MULTIPLE PACKAGES

An order may be divided into multiple packages, and items may arrive on different days. You will not incur additional shipping charges merely because we split the order.

  1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address. If you discover an error, contact soleverie@outlook.com immediately. We will try to update the details, but changes cannot be guaranteed after processing or shipment begins.

  1. FAILED DELIVERY

If delivery fails because of incorrect customer information, repeated unsuccessful attempts, or failure to collect a held package, the shipment may be returned. Reasonable additional shipping charges may apply to a requested reshipment, and we will disclose them before reshipping.

This does not apply where the failed delivery was caused by Soleverie or a carrier appointed by us.

  1. RISK DURING DELIVERY

Soleverie bears the risk of accidental loss or damage until the goods are delivered to you or a person you designate, except where applicable law provides otherwise or you independently appoint a carrier not offered by us.

  1. LOST OR MARKED-AS-DELIVERED PACKAGES

If tracking shows delivery but the package cannot be found, check the delivery location, household members, neighbours, available delivery photographs, and carrier notices. Then contact soleverie@outlook.com with your order number.

We will investigate with the carrier. If the package was lost before delivery to you, we will provide an appropriate remedy in accordance with applicable law.

  1. DAMAGED PACKAGES OR PRODUCTS

Contact soleverie@outlook.com promptly with your order number, a description, and clear photographs of the product and packaging where possible. Photographs assist our review but do not limit non-waivable consumer rights.

  1. TAXES, DUTIES, AND IMPORT CHARGES

Applicable taxes and mandatory charges collected through our checkout will be displayed before purchase. If any import duty or similar mandatory charge is payable separately by the customer, we will disclose this before purchase to the extent required by law.

  1. CONTACT

Email: soleverie@outlook.com
Website: soleverie.com

NorthBridge Global LLC
doing business as Soleverie
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America