Returns and refunds
RETURNS & REFUNDS POLICY
Last updated: September 25, 2026
We want you to order from Soleverie with confidence. We offer a voluntary 30-day return policy in addition to any non-waivable rights available under applicable Canadian law.
- 30-DAY RETURN PERIOD
You may request a return within 30 days after receiving an eligible item.
For a voluntary return, the item must generally be unworn, undamaged, clean, complete with all supplied components, in the condition received, and in its original packaging where reasonably possible.
This voluntary policy does not restrict statutory warranties, remedies for misrepresentation, or other rights that cannot lawfully be waived.
- STARTING A RETURN
Email soleverie@outlook.com and provide:
- your full name;
- your order number;
- the item you wish to return; and
- the reason, if you would like to provide it.
We will send the instructions and return destination applicable to your order.
- RETURN DESTINATION
Our business address is not automatically our return address. Do not send goods to the business address unless we expressly instruct you to do so.
The correct return destination may depend on the item and original shipping route. Contact us before shipping a return so that it can be received and processed correctly.
- TRYING ON FOOTWEAR
You may inspect and try on footwear to assess size, fit, and characteristics. We recommend trying shoes indoors on a clean surface. Outdoor wear, damage, dirt, or use beyond a reasonable fitting may make an item ineligible for a voluntary change-of-mind return, subject to rights that cannot lawfully be limited.
- RETURN SHIPPING COSTS
Change of mind: You are generally responsible for direct return shipping costs unless we agree otherwise.
Confirmed size exchange: If the replacement size is available and we approve the exchange in advance, we will provide the applicable exchange instructions and advise whether we will cover shipping.
Defective, damaged, misdescribed, or incorrect goods: Soleverie covers reasonable return shipping required to provide the remedy available under applicable law.
Soleverie does not charge a restocking or return-processing fee.
- DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Contact soleverie@outlook.com promptly and include your order number, a description, and clear photographs where possible.
Depending on the circumstances and applicable law, the remedy may include repair, replacement, refund, price adjustment, or another legally required solution. This section does not limit statutory warranties or consumer remedies.
- REFUNDS
For an approved voluntary return, we issue the refund after the item has been received and inspected. Refunds are generally sent to the payment method used for the original order.
We will process approved refunds within a reasonable period. Your financial institution or payment provider may require additional time before the credit appears.
Original premium or expedited delivery charges are not refunded for a voluntary change-of-mind return unless required by law. If the return results from our error or a confirmed product issue, we will provide the refund or other remedy required by applicable law.
- EXCHANGES
If the requested replacement size or product is available, we may arrange an exchange. When a direct exchange is not practical, we may ask you to return the original item for a refund and place a new order.
- CANCELLATION BEFORE SHIPMENT
Contact us as soon as possible if you wish to cancel an order. We will try to stop processing or shipment, but cancellation cannot be guaranteed once processing has begun.
- SALE ITEMS
Sale items have the same mandatory consumer protections as regularly priced items. Unless clearly stated before purchase and permitted by law, eligible sale items are also covered by our voluntary 30-day return policy.
- CONTACT
Email: soleverie@outlook.com
NorthBridge Global LLC
doing business as Soleverie
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America